Return & Exchange Policy

We do not accept returns through our website, www.therashmi.com. Please note that we offer exchanges only under the specific terms and conditions outlined below.

Exchange Policy

  • Customers may request an exchange by emailing us at info.therashmi@gmail.com within 24 hours of purchase, along with a valid proof of receipt.

  • To be eligible for exchange, items must be unused, unworn, unwashed, and returned in their original condition and packaging, with all tags and invoices included.

  • Items that are damaged, altered, or have missing parts not due to our error will not be accepted for exchange.

Please send the saree for exchange to the following address:

Shop No. 2034, Sardar Traders Market,
New Puna Kumbhariya Road, near Fruit Market,
Sardar Vegetable Market, Umarwada, Surat, Gujarat 395010

For any questions, please contact us at info.therashmi@gmail.com.

Exchanges (If Applicable)

  • We only replace items if they are defective, damaged, or not as per your order.

  • If you wish to exchange for the same item, please email us at info.therashmi@gmail.com and send the item to:

THERASHMI Warp & Weft Pvt. Ltd.
Plot No. Z-1-D, Road No. 2, Diamond Industrial Park,
GIDC, Sachin, Surat - 394230, Gujarat, India

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

  • Once the returned item is received and approved, a gift certificate will be sent to you.

  • If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Important Notes on Exchanges

  • Customers must request an exchange within 48 hours of receiving the product. Requests beyond this window will not be accepted.

  • Stitched or altered products cannot be exchanged or returned under any circumstances.

  • Goods sent for exchange must be in original packaging with tags, unused, and accompanied by the sales reference number, invoice, and customer contact details.

  • Rashmiwala will only approve exchanges for:

    • Wrong items shipped
    • Products accepted as defective by our team

  • If any gift, free shipping, or promotional offer was availed, the value of such benefits will be deducted from any approved credit or refund.

Shipping Responsibility

Customers are responsible for arranging and covering the cost of return shipping when sending items for exchange.